Tim Hortons recalls Pink and White Colour-Changing Donut Mugs, offers refunds

Tim Hortons announced a voluntary recall of its Pink and White colour‑changing donut mug line and has removed the product from sale, the company said in an advisory tied to a Feb. 19, 2026 announcement. Customers who purchased the mugs in restaurants between Jan. 15 and Feb. 18, 2026 are being asked to “stop using it and return it to any Tims restaurant for a full refund.”

The company framed the action as precautionary after customer feedback: “While there have been no reports of injuries, a small number of guests have let us know that their Donut Mug developed a crack. Out of an abundance of caution, Tim Hortons has voluntarily removed these mugs from sale.” Tim Hortons set a clear in‑restaurant return window for affected purchases: “Tims guests who purchased a Donut Mug in restaurant between Jan. 15 and Feb. 18 are advised to return the mug to any Tims location for a full refund. Guests may make their return until April 22, 2026. We apologize for the inconvenience.”

Buyers who ordered through the Timshop online store are directed to a different path: “For purchases made on Timshop.ca, please contact support@timshop.ca.” Timshop’s public return and refund terms apply to online orders and are explicit that “Items purchased online cannot be returned at Tim Hortons restaurant locations or retail stores.” Timshop policy also requires that “Products must be returned in their original condition and packaging,” notes that “The refund amount will be based on the price paid after any coupons and discounts,” and states that “Please note, all refund requests must be made within 30 days of your initial purchase.” The online store further warns that “Unfortunately, we are unable to offer refunds on orders once they have been shipped.”

The company advisory supplies separate contact guidance for U.S. restaurant customers, “For more information or any additional questions about purchases at a Tim Hortons restaurant in the United States, guests may contact us at timhortons.com/support”, but the recall notice does not explicitly define whether the recall covers only Canada, Canada and the United States, or other markets. Tim Hortons’ public materials likewise do not include production lot numbers, SKUs, total units sold between Jan. 15 and Feb. 18, or a count of cracked mugs reported to the company.

Tim Hortons’ corporate background material included with the advisory highlights the chain’s scale and history as context: the company operates “more than 6,000 restaurants in Canada, the United States and around the world” and is “Canada's largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country,” dating back to the first location in Hamilton, Ontario in 1964. For now, the operational takeaway is straightforward: in‑restaurant purchasers from the Jan. 15–Feb. 18 window should return affected mugs to any Tims location by April 22 for a full refund, and Timshop buyers should contact support@timshop.ca for assistance.