Autauga County Emergency Contacts and Public Safety Resources for All Residents

Knowing exactly who to call, and when, can be the difference between a fast response and a dangerous delay. Whether you live in Prattville's city limits, Millbrook's subdivisions, or one of the unincorporated communities spread across Autauga County's rural roads and timber land, this guide puts every critical contact in one place.

When to call 911 and when not to

Autauga County 911's mission is to provide citizens with a timely and accurate communications link to emergency response services, and to provide all local government emergency response agencies with complete, accurate, and timely dispatch services to minimize damage to property and the loss of lives. That means any genuine emergency, whether fire, medical crisis, or crime in progress, belongs on 911.

For situations that are urgent but not life-threatening, the non-emergency dispatch line is 334-361-9911, which routes to the same communications center and covers both Prattville Police and Prattville Fire non-emergency calls. Dispatchers send the correct agency based on county maps, road data, and municipal lines, so if you are ever unsure, calling 911 for an emergency is always appropriate; dispatch will route your call correctly.

Autauga County Sheriff's Office

The county's mix of rural communities, farm and timber land, and growing population brings its own set of public safety concerns, including property crimes, traffic issues on rural roads, and emergencies in areas far from city limits, and the Sheriff's Office tailors its patrol and response strategies to fit those realities.

The Autauga County Sheriff's Office is the lead law enforcement agency in unincorporated parts of Autauga County, outside municipality city limits, including the communities of Pine Level, Marbury, Booth, White City, Jones, Evergreen, Kingston, Pentecost, Mulberry, and Independence.

Beyond patrol, emergency calls and crime response are only part of the Sheriff's Office responsibilities, as many of the day-to-day tasks that keep the county running safely fall to the Sheriff and deputies, including providing security for the courts in Autauga County.

Key contacts for the Sheriff's Office:

• Emergency: 911
• Non-emergency / 24-hour line: 334-361-2500
• Secret Witness Hotline: 334-361-2599
• Email: acso@autauga.com (note: this email account is not monitored 24/7, and if your message requires urgent attention, you should call 911 or the office directly)
• Sheriff: Joe Sedinger

Prattville Police Department

The Prattville Police Department serves residents within the city limits of Prattville, Alabama's county seat. Administrative and investigations contacts are maintained separately to direct calls to the right division quickly:

• Administration: 334-595-0208
• Investigations: 334-595-0240
• Non-emergency Dispatch: 334-361-9911
• Physical address: 201 Gin Shop Hill Road, Prattville, AL 36067

Prattville Fire Department

The mission of the Prattville Fire Department is to protect lives and property by preventing the occurrence and minimizing the effects of fires, sudden illness, accidents, and disasters, striving to maintain a reputation of providing the highest quality fire, rescue, and emergency medical services to the community.

The department's infrastructure has grown significantly in recent years. On March 19, 2021, the City of Prattville officially cut the ribbon on the new Fire Station No. 4 and Police Annex, a $3.7 million public safety facility located on Old Ridge Road that further enhances response times on the east side of Prattville. Fire Station 4, located at 820 North Old Ridge Road, is also home to the second Safe Haven Baby Box in the State of Alabama.

• Administration: 334-595-0300
• Non-emergency Dispatch: 334-361-9911

Millbrook Police Department

The mission of the Millbrook Police Department is to prevent crime and ensure the safety of its citizens, working in partnership with the community to achieve this goal. The department is headed by Chief P.K. Johnson and is located at 3950 Grandview Road, Millbrook, AL 36054.

• Phone: 334-285-5603

Millbrook Fire Department

The Millbrook Fire Department headquarters is located at 3820 Grandview Road, next to the Police Department, and provides fire and emergency medical services throughout the city, operating as a combination department consisting of paid and volunteer firefighters and paramedics.

The department responds with three Advanced Life Support ambulances, four pumpers, one 100-foot aerial ladder truck, one brush truck, one heavy rescue truck, and also maintains a Dive Rescue Team equipped with a dive truck and two boats. Under the direction of Fire Chief Larry Brown, Millbrook's Fire Department employs 12 full-time and part-time medics, one fire marshal, and 30 volunteers.

• Phone: 334-285-6707 or 334-285-6708
• Fire Marshal (Captain D. Campbell): 334-285-6707
• Email: millbrookfire@cityofmillbrook-al.gov

Autauga County Emergency Management Agency

The Autauga County Emergency Management Agency was established in 1984 and conducts programs and activities designed to provide the county's citizens with the ability to prepare for, cope with, and recover from the effects of disasters.

Autauga County Emergency Management is responsible for coordinating with all emergency response agencies, including the Sheriff's Office, fire departments, and police departments, combining Emergency Operations Plans with these agencies to ensure that in the event of a disaster, every agency can work together.

The agency writes plans and grants to help ensure the preparedness and safety of Autauga County, conducts educational programs and training for response agencies and citizens, and makes disaster preparedness presentations in all county schools and senior centers.

Autauga County also has several designated storm shelters to protect residents from storm-related hazards. If you are considering adding a personal shelter, beginning in 2022, eligible taxpayers who incur costs for the construction, acquisition, or installation of a qualified storm shelter at their primary residence in Alabama became eligible for an income tax credit equal to $3,000 or 50 percent of the total cost, whichever is less.

Autauga EMA is located at 826 Gillespie Street, Prattville, AL 36067.

• Phone: 334-361-3758

Quick-reference contact list

• All emergencies: 911
• Non-emergency dispatch (county-wide): 334-361-9911
• Autauga County Sheriff's Office: 334-361-2500
• Sheriff's Secret Witness Hotline: 334-361-2599
• Prattville Police (Administration): 334-595-0208
• Prattville Police (Investigations): 334-595-0240
• Prattville Fire (Administration): 334-595-0300
• Millbrook Police: 334-285-5603
• Millbrook Fire: 334-285-6707
• Autauga EMA: 334-361-3758
• Autauga County Metro Jail: 334-361-2600
• Autauga Water Authority: 334-365-2804
• West Autauga Water Authority: 334-358-8003
• Prattville City Hall: 334-595-0100
• Autauga County Courthouse: 334-361-3725

A note on jurisdiction

One of the most common points of confusion in the county is knowing which agency handles which call. The answer is straightforward: if you are inside Prattville's city limits, Prattville PD responds. If you are in Millbrook, Millbrook PD handles it. If you live on a county road, in a small community like Pine Level or Autaugaville, or outside a city police jurisdiction, the Sheriff's Office is the agency that will respond when you call 911. No matter where you are in Autauga County, dialing 911 puts a trained dispatcher in charge of making that determination immediately, so you never need to sort it out yourself in a crisis. Save these numbers, share them with your household, and keep a printed copy somewhere accessible when the power goes out.