Frisco police add AI assistant for non-emergency calls

Frisco police are now sending routine non-emergency callers to an AI assistant first, a change aimed at keeping dispatchers available for emergencies while giving residents a faster path to basic service.

Beginning May 11, anyone calling the Frisco Police Department’s non-emergency number, 972-292-6010, was greeted by HYPER, an AI-powered assistant that routes routine requests and points callers to the right city department, officer or service. The department’s main station is at 7200 Stonebrook Parkway in Frisco, and its Communications Division continues to answer emergency and non-emergency calls around the clock, 24 hours a day, seven days a week, 365 days a year.

The new front end is built for problems that do not require an immediate police response. That includes noise complaints, accident reports, parking problems, animal control referrals, property-damage concerns and general questions. Frisco police already encourage residents to use the non-emergency line for suspicious activity, so the number remains the entry point for routine police business even as the call flow changes.

The department says the system is meant to complement, not replace, human call takers. If HYPER detects an emergency, cannot understand the caller, runs into an unsupported language or reaches a situation outside its programmed procedures, the call moves to a person automatically. Residents can also ask for a live dispatcher at any point. 911 calls still go directly to trained communicators.

Frisco says that matters because its dispatchers already handle far more than routine triage. The city says they are specially trained to manage everything from basic inquiries to lifesaving CPR instructions when seconds count. The Communications Division also says it can receive emergency and non-emergency calls from hearing-impaired residents and has translation services available for numerous languages, a key safeguard as the city adds another layer between the caller and the dispatcher.

The move also fits into a broader push by Frisco Police to make contact easier across multiple channels. The department already offers a police mobile app that lets residents report issues and concerns and access police contact information. Frisco describes itself as a forward-thinking, nationally accredited agency in a fast-growing part of the North Dallas area, where demand on public-safety staff has continued to rise with population growth.

HYPER’s parent company says its AI can autonomously resolve up to 75% of non-emergency calls and support multilingual voice and text interactions. The company emerged from stealth in July 2025 with $6.3 million in funding, and Motorola Solutions announced an acquisition of Hyper in April 2026, showing how quickly this kind of technology is moving into the public-safety market.

For Frisco households, the promise is simple: shorter waits for routine problems, quicker routing for non-urgent issues and a human dispatcher still in the loop when the situation turns serious.