JPMorgan Chase to cut 244 Plano jobs in call center shutdown

JPMorgan Chase is shutting down an inbound call center at its Legacy-area campus in Plano, cutting 244 jobs that are concentrated in fraud specialist roles tied to customer protection services. For a city that has long counted the bank as one of its biggest corporate employers, the move lands as a sharp reminder that white-collar jobs in Collin County’s banking corridor are still vulnerable to consolidation.

The layoffs were filed with the Texas Workforce Commission on June 23, 2026, and the first terminations are expected to begin Aug. 21. Workers are scheduled to receive formal 60-day WARN notices, the standard advance warning Texas uses for certain mass layoffs and plant closures so employees and communities have time to prepare.

JPMorgan said the change comes from folding a small operations team into larger existing operations centers. The affected jobs sit in the bank’s consumer and community banking division and handle inbound fraud and customer protection calls, making the cut more than a routine staffing shuffle: it removes a specific back-office function from Plano rather than spreading the reduction across the campus.

The 244 layoffs amount to about 2% of the Plano campus workforce, according to local reporting. Even with the cut, JPMorgan said it remains committed to the city, where it employs more than 12,500 people and has more than 800 open positions. That makes the move look less like a retreat from Plano than a targeted reorganization inside one of JPMorgan’s largest employment hubs outside New York.

For affected employees, the next steps are spelled out in the company’s layoff plan. JPMorgan said workers will be eligible for severance pay and may receive help finding other roles inside the company or through outplacement services. The open jobs in Plano could offer some internal mobility for workers whose roles are being eliminated, though the bank has not said how many of the 244 may ultimately land elsewhere in the company.

The state’s WARN guidance says the 60-day notice requirement is meant to protect workers, families and communities by giving advance warning before mass layoffs or closures. In this case, the calendar is fixed: notice in late June, layoffs in late August, and a local workforce hit centered on fraud operations that are being consolidated away from Plano.