Coeur d'Alene launches redesigned website to improve access
Coeur d’Alene’s new website puts Pay Online, Utilities, and other city services closer to the front page as the city says access is now easier on phones too.
The City of Coeur d’Alene launched a redesigned official website at cdaid.org on June 25, aiming to make basic city tasks faster on mobile phones and easier to find on desktop. The new site is built around quicker navigation, a refreshed layout, and ADA-compliant access features for residents, visitors, and businesses.
For people trying to get something done, the changes are practical. The homepage now prominently surfaces Pay Online, Events Calendar, Ask a Question, Contact Us, Utilities, City Directory, City Videos, City Web Cameras and Job Postings. That layout matters because municipal websites are where many Kootenai County residents look for payment options, meeting information, department contacts, and city updates without calling City Hall.
Mayor Dan Gookin said the city wanted a website that would help the community find information more efficiently and keep pace with changing needs. Gookin, who first joined the City Council in 2011 and was elected mayor in 2025, has described himself in city biography material as an advocate for transparency and accountability in local government.
The redesign also sits inside the city’s larger digital-services operation. The City of Coeur d’Alene Municipal Services Department says its responsibilities include support for computers, telephone systems, licensing and business registration, showing the website is part of a broader system for day-to-day city service delivery rather than just a visual update.
Accessibility was a central part of the upgrade. The city says the new site is ADA-compliant, and federal guidance from the U.S. Department of Justice says state and local governments should plan for accessible web content and mobile apps as they work to comply with ADA Title II. Coeur d’Alene’s own site also includes ADA-related grievance and sidewalk resources, tying the website overhaul to an existing city focus on accessibility.
That local history reaches back to the ADA Sidewalk Hazard Abatement Program, which the city created in 2008 after the City Council adopted a goal of bringing sidewalks into ADA compliance. For residents trying to file a grievance, look up a department, or check a meeting material from home or on the go, the redesign is meant to make those tasks less buried and more direct.
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