PacificSource cuts more jobs as it exits individual insurance market

PacificSource will eliminate 97 Oregon jobs this summer, including positions in Springfield, Portland, Salem and Bend, as the Springfield-based insurer pulls out of the Affordable Care Act individual market. The company said existing contracts will be honored and current coverage is not changing right away, but affected members will be contacted before any changes take effect.

For Springfield households, the cutback adds another blow from a company that has already spent months shrinking. A WARN notice dated Oct. 24, 2025, listed PacificSource sites in Springfield, Bend, Medford, Portland and Salem and said 265 workers were affected in that round. Oregon reporting later in 2025 put the total reduction at roughly 325 jobs across Oregon, Washington, Montana and Idaho, showing PacificSource’s retrenchment has been unfolding in stages rather than as a one-time adjustment.

Customers who buy coverage on their own now face the biggest change. PacificSource said it is exiting the individual market across all states and leaving Montana across individual, family and employer plans. Individual, family and employer plan customers can reach PacificSource at 888-977-9299, with TTY 711, while Medicaid members can call 800-431-4135, also with TTY 711.

The local stakes go beyond private coverage. Oregon Health Authority says PacificSource Community Solutions did not renew its Lane County coordinated care organization contract after 2025, most PacificSource Oregon Health Plan members in the county moved to Trillium Community Health Plan on Feb. 1, 2026, and more than 90,000 Lane County Medicaid members were affected. OHA also said some out-of-network claims are covered by a 60-day transition-of-care period, a short-term cushion meant to keep treatment from breaking down while members and providers adjust.

PacificSource said the changes are meant to align staff levels with its new business structure and improve long-term financial stability. For Lane County, the picture is increasingly clear: a major Springfield employer is shedding jobs, pulling back from the individual market and continuing a broader restructuring that is already reshaping how local families get covered and where they can find care.