Bonfire Fiber Addresses Atomic Fiber Questions During Virtual Meeting Hosted by LAnet

Bonfire Fiber told about 40 Los Alamos residents at a virtual meeting called by Allan Saenz that it will review customer feedback with the four internet service providers selected for the county’s Community Broadband Network, Atomic Fiber, to help ISPs maintain customers and reduce outage time. The company framed that work as part of its contract role and mission to expand affordable service in what it described as an underserved market.

The meeting was convened and led by Allan Saenz, owner of Los Alamos Network - LAnet, and drew some 40 community members to discuss rollout and operational questions for Atomic Fiber. A community social post on Facebook reported that Bonfire Fiber answered questions during the session and that Saenz spoke, indicating local stakeholders organized the virtual forum.

On installation practices, the Bonfire representative identified in meeting notes as "Edl" in one instance and "EDl" in another said, "Bonfire typically talks to the customer about where they would like them to bring the fiber into their home." That statement addressed a frequent local concern about inside-entry points and homeowner preferences as fiber construction reaches neighborhoods served by the county project.

The same Bonfire speaker made a broader pledge about coordination and service quality: "We will be reviewing the feedback with the ISPs to see if they need help and to find out what is going on in order to maintain their customers. I really believe the community of Los Alamos is going to have a great experience with the ISPs we have and all of us working together in a common focus to provide superior service, including the actual services and speed you’re going to get," EDl said. "Minimizing outage time is what we strive for. The reason we got this contract is our mission at Bonfire is that we want to provide affordable internet to unserved and underserved communities and at this time, other than LAnet that can provide higher speeds with the fiber Allan has, it’s an underserved community."

Los Alamos County has announced the names of the four ISPs for Atomic Fiber, a step Bonfire said it will use to coordinate customer feedback and operational support, though the meeting notes and available excerpts did not list those ISP names. Bonfire’s emphasis on outage minimization and on discussing in-home entry points with customers speaks to two immediate public concerns raised by neighbors: service reliability and how crews will integrate fiber into existing homes across the county.

Bonfire’s stated commitments at the meeting—working with the newly named ISPs, minimizing outage time, and prioritizing affordable service in an "underserved community"—frame the near-term actions that will affect daily internet access for Los Alamos households as Atomic Fiber moves from announcement into installation and customer onboarding.