Los Alamos County limits Customer Care Center hours on Thursdays in June
Thursday visits to Customer Care Center shrink to a three-hour morning window in June, and its phone line goes to voicemail until staff returns.
Residents who need help starting utility service, paying a bill or sorting out a permit will have only a three-hour window at the Los Alamos County Customer Care Center on Thursdays in June.
Los Alamos County said June 2 that the center will operate in a limited capacity every Thursday this month from 9 a.m. to 12 p.m. because staff will be in team-building training. In-person transactions at the Customer Care windows in the Municipal Building at 1000 Central Avenue, temporarily in Suite 110, will still be handled during those morning hours, but the shortened schedule means anyone who normally depends on a Thursday visit will need to plan ahead.
The disruption is most likely to hit people trying to complete routine but time-sensitive county business. The Customer Care Center is the county’s one-stop shop for general county information and Department of Public Utilities billing and collection services, and it handles start or stop utility services, property tax payments, overpass banner permits, lemon lot permits, utility payments, utility account management and trash and recycling inquiries. New residents setting up a move, customers with billing questions and households trying to resolve a utility issue may find the morning-only window especially tight if they work during the day or need help on a deadline.
The county also said the Customer Care Center phone line, 505-662-8333, will not be answered during the limited-operations period. Callers should leave a message, and phone messages and email requests will be handled when staff return in the afternoon. For urgent help, including emergency water shutoffs, the county directed residents to 505-709-0139.
The center’s reduced hours are a reminder that one office handles a wide range of county business far beyond utility billing. County materials say the Customer Care Center helps citizens and visitors navigate general county inquiries, and DPU pages say requests for starting or stopping service can be made online, by phone, in person or by email at CustomerCare@losalamosnm.gov. The county says the office normally takes new utility-service requests Monday through Friday from 8 a.m. to 5 p.m.
Los Alamos County Department of Public Utilities provides electric, natural gas, water and sewer or wastewater service to residents and businesses, along with wholesale electric and water service to Los Alamos National Laboratory. It also handles billing for Environmental Services refuse collection, though it does not fund or take part in Environmental Services operations. County guidance on observed holidays says police, fire and utility services run 24/7, while some other services keep modified hours, and the June Thursday schedule shows how quickly a routine training day can narrow access to basic public services.
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