Los Alamos County utility portal faces delays during AMI transition
July utility bills are delayed as Los Alamos County’s AMI transition hits portal problems, slowing access to bills, payments and usage data.
Delays in Los Alamos County's advanced metering infrastructure rollout are disrupting the Department of Public Utilities customer portal and pushing July utility bills later than usual. The portal is the county’s main online tool for account information, past and present utility bills, payment details and electricity-use data.
Residents who rely on the portal should watch for billing gaps, stale usage figures and account pages that do not load as expected. Registered users can log in through the AMI Self Service Portal, and new users should use the setup instructions on the county’s AMI page. Customers who need help can contact DPU customer care at 505-662-8333.
Los Alamos County also uses it to show peak and off-peak electricity use, which ties the system to conservation and time-of-use billing. The county posted a Time of Use Billing Update on July 9 and then, on July 15, invited the public to hybrid hearings on July 22 for gas and water rate increases.
Residential customers may opt out of AMI service. As of September 2023, some commercial meters had still not been replaced with AMI meters because of meter supply issues.
AMI, or advanced metering infrastructure, is the smart-meter system that is supposed to give customers more frequent and more accurate usage information while streamlining billing and account access. Los Alamos County’s 2022-2027 Water and Energy Conservation Plan, approved by the Board of Public Utilities on Dec. 7, 2022, set a mission of providing safe and reliable utility services in an economically and environmentally sustainable way.
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