Woodbury moves to launch its own Dial-a-Ride service
Monroe cut off Woodbury’s curb-to-curb Dial-a-Ride, forcing the town to race to build a replacement for seniors and residents without cars.
Woodbury is moving to replace the Dial-a-Ride service Monroe shut off effective June 8, after the shared program that had carried local riders since 2009 ended in the middle of a contract fight. The loss affects seniors, disabled residents and households without a car, because the route had been one of the few low-cost ways to reach stores, medical appointments and the Woodbury Senior Citizen Center.
At a June 29 joint Town and Village Hall meeting, Town Supervisor Jacqueline Hernandez laid out Woodbury’s next steps after speaking with state Sen. James Skoufis about helping secure money to buy a bus. Skoufis would help find the funding, and joked that the town would still need to find a driver. Hernandez also explored temporary help from Cornwall and checked whether Orange County could intervene, but neither option solved the immediate gap.
The Monroe service had been running curb-to-curb rides two days a week, Tuesdays and Thursdays from 8:30 a.m. to 4:30 p.m., with trips listed in the April 2026 agreement to the Woodbury Senior Citizen Center, Woodbury Common Premium Outlets, Kohl’s Plaza, commercial centers and doctors’ offices in Monroe. Monroe’s notice called continuing the service no longer financially sustainable and cited the absence of a formal agreement. The broader dispute followed a separate fight over animal control and shelter services.
The town had been paying Monroe more than $30,000 for the shared transportation service, while Monroe later authorized its supervisor to sign the 2026 intermunicipal agreement at a renewal rate of $18,500 paid to Monroe. Woodbury has also kept a Dial-a-Bus page on its own municipal website, including the Monroe routes and the Express Route.
Orange County’s Office for the Aging maintains seniors’ dignity, well-being and independence, and the county launched GoGoGrandparent in 2025 for eligible residents 60 and older with a limited number of free rides for essential trips and community activities. Woodbury has 12,224 residents and about 1,287 people age 65 and older.
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