PGC311 One-Stop Portal Connects Residents to County Non-Emergency Services

Prince George’s County has centralized non-emergency service requests through PGC311, an online portal and mobile app that lets residents report potholes, missed trash collections, downed trees, snow-related problems and other service needs while tracking follow-up in real time. The system accepts service requests with photos, allows users to “drop a pin” to mark exact locations, and provides status updates so callers know when crews are working.

Live call center hours run Monday through Friday, 7 a.m. to 7 p.m. Residents calling from outside the county can reach PGC311 at 301-883-4748. For neighborhoods and community events, the county operates a 311 On The Go! mobile unit that will visit on request, providing in-person assistance for filing reports or getting information about county services.

Beyond immediate repairs and cleanups, PGC311 links people to other county programs many households need. Animal Services ASFAC, at 3750 Brown Station Road in Upper Marlboro, handles adoption, lost-and-found inquiries, shelter status, volunteer and foster opportunities, and emergency cold-weather guidance for residents with animals. Shelter inquiries may be directed to 301-780-7200, and adoption listings appear on the county site and through 24PetConnect.

Residents who want emergency alerts for weather, road closures or service suspensions can sign up at alert.mypgc.us to receive text, phone and email notifications. For waste and recycling information, check mypgc.us and the Prince George’s County Department of the Environment, which posts service suspensions, two-day slide schedules after storms, and facility operating hours during inclement weather. Those schedules matter to residents planning around trash day and route changes after heavy snow or wind events.

For regular users PGC311 aims to reduce uncertainty. Instead of guessing which department to call, residents can file a single ticket and monitor progress, upload photos of damage or missed service and receive updates on repairs. The platform helps county crews prioritize hazards that affect safety and mobility, such as large potholes or downed trees blocking sidewalks and roads.

For Prince George’s County residents, the practical next steps are straightforward: submit service requests through PGC311.com or the PGC311 mobile app, sign up for Alert Prince George’s at alert.mypgc.us, and contact Animal Services ASFAC at 301-780-7200 for animal-related needs. Using these tools will help turn neighborhood reports into repairs, keep households informed during storms, and connect people quickly to shelter and animal services when needed.