Prince George’s County health insurance enrollment services shift to Maryland group

Prince George’s County shifted its health insurance enrollment and outreach work from PGC Health Connect to HealthCare Access Maryland on July 1, changing who helps uninsured and low-income residents sign up for coverage, renew plans and sort out eligibility questions. County officials said the move was meant to preserve full continuity of care, but it also means residents who have relied on the county’s familiar enrollment channels now have a new organization handling that work.

The county said PGC Health Connect had served as Prince George’s County’s connector entity since Maryland’s marketplace launched in 2013. HealthCare Access Maryland said the county will now be part of its service area, which already included Baltimore City, Baltimore County, Anne Arundel County, Howard County, Carroll County and Frederick County. HCAM said it has worked in Maryland for more than 25 years and traces its roots to 1997.

For residents, the practical issue is access. PGC Health Connect had identified itself as the county’s authorized consumer assistance organization for residents ages 18 to 64, with help available by phone, in person and online from offices in Landover, Temple Hills and Hyattsville. The county’s Department of Social Services said those enrollment services and outreach duties moved to HCAM effective July 1, while other Family Investment services, including medical assistance, remain available through the department’s social services office and by phone at 301-909-7025.

Maryland Health Connection remains the state’s official health insurance marketplace and the place where residents apply for, renew and manage coverage, including Medicaid. The marketplace has also warned that federal rules in 2026 changed health care in Maryland and that enhanced premium tax credits are no longer in place for marketplace insurance, a change that could make enrollment help more important for families trying to keep monthly costs down.

HCAM said the transfer was designed as a seamless continuation of free, one-on-one enrollment assistance, with the same consumer assistance workers residents already knew now working under the HCAM name. For Prince George’s County, the handoff puts a core safety-net function in new hands, with the county and HCAM both promising that residents should still be able to get help without losing coverage in the middle of the year.