San Juan Regional Medical Center Adopts PerfectServe Suite for Clinical Communication and Scheduling

San Juan Regional Medical Center, the Four Corners region's primary healthcare provider, announced a partnership with PerfectServe on March 24 to implement a single, enterprise-wide platform that will unify communication, scheduling, alerting, and care coordination across all clinical venues.

SJRMC will adopt PerfectServe's full suite of clinical communication, provider scheduling, switchboard, patient communication, and emergency alerting solutions from the outset, making the project one of the hospital's most definitive efforts to streamline clinical operations and reduce day-to-day burdens for clinicians. SJRMC is a non-profit, acute care hospital and Level III Trauma Center with 198 licensed beds, serving communities across New Mexico, Arizona, Utah, and Colorado.

The decision came out of a recognition that the hospital's existing technology landscape was holding clinicians back. "We've seen firsthand how inefficient communication pathways impact everything from patient flow to clinician satisfaction," said John Gaede, Chief Information Officer at SJRMC. "PerfectServe gives us a single platform that connects every part of our organization. When clinicians can connect instantly and reliably in every scenario, they can shift their complete focus to caring for patients."

The partnership will bring scheduling, secure communication, alerting, patient outreach, and switchboard workflows together in one system, replacing a number of standalone tools that previously required separate maintenance, integrations, and training. Deployed together, the solutions create one platform for scheduling and communication that can help healthcare organizations consolidate up to 15 other fragmented systems.

Dr. Carlo Hallak, Physician Informatics Executive at SJRMC, framed the move as a cultural shift, not just a technology upgrade. "For us, this isn't about adopting another technology, it's about fundamentally transforming how we communicate," he said. He also noted that "the relationship with PerfectServe, from executives to the sales team and beyond, has been second to none," adding that it was a decisive factor in choosing the platform.

SJRMC's leaders highlighted PerfectServe's hands-on approach during the evaluation process, including rapid on-site engagement, enthusiastic involvement from executives, and a willingness to collaborate on complex challenges.

PerfectServe CEO Guillaume Castel said the project reflects the hospital's sense of urgency about serving its community. "Their team is hyper focused on finding the best way to serve their community, and when they saw an opportunity to improve communication and other operational workflows while removing common obstacles for clinicians, they took decisive action. We're committed to helping them build a better communication and scheduling ecosystem that meets their needs for years to come."

PerfectServe brings more than 25 years of experience to the agreement and counts more than 500 hospitals and 30,000 medical practices among its partners. The company was named highest in execution and furthest in vision in the 2026 Gartner Magic Quadrant for Clinical Communication and Collaboration, the third consecutive time it has been recognized as a leader in that ranking.