Hawaiʻi County launches online right-of-way permit on EPIC

Hawaiʻi County expanded its Electronic Processing and Information Center (EPIC) to include a Right-of-Way permit application, opening the system on Jan. 16, 2026. The new online process covers work performed within county rights-of-way, including driveway approaches, private waterline installation, sidewalk repair, and similar projects, and is intended to streamline the county’s permitting workflow.

The EPIC expansion allows applicants to submit credit card payments online, removing a previous requirement for in-person or mail payments for many transactions. The county also added online payment capability for grading, grubbing, and stockpiling permits, consolidating several fee transactions under the single electronic platform. The Department of Public Works Engineering Division oversees the permits and can be reached at 808-961-8327 or dpweng@hawaiicounty.gov for questions or assistance.

For residents and contractors, the change promises faster submittal and payment processes and fewer trips to county offices on the Big Island. Administrative efficiencies could reduce review times and lower logistical costs for small contractors and homeowners undertaking repairs or installations in county right-of-way. For county operations, moving fee collection into the EPIC platform may improve tracking of revenue and workloads for inspectors and plan reviewers.

The shift also raises governance and equity considerations. Digital access remains uneven across the island, and residents without reliable internet or credit cards may still need in-person options. The county will need to ensure alternative application and payment pathways remain available and that staff capacity supports both online and offline applicants. Transparency around permit status, inspection scheduling, and fee accounting will be key to public confidence; easier online payments should be paired with clear, accessible permit tracking for neighbors concerned about nearby work.

Permitting practice affects broader community priorities tied to infrastructure and land use. Faster permit processing can accelerate driveway and utility work that improves access and safety, but it can also speed development activity that alters neighborhood character. Voters and community groups who follow county planning and public works agendas should note how administrative changes like EPIC integration influence enforcement, inspection timeliness, and public notice.

Residents and contractors can apply through the county’s Electronic Processing and Information Center and follow the county’s step-by-step EPIC registration guide for account setup and submissions. For assistance with applications, payments, or process questions, contact the Department of Public Works Engineering Division at 808-961-8327 or dpweng@hawaiicounty.gov. As the EPIC rollout proceeds, the county’s follow-up on access, transparency, and enforcement will determine whether the upgrade delivers tangible benefits for Big Island communities.