Laughlin Warns TRICARE Refill Lines Unavailable Jan. 26 to Feb. 5

Military families and retirees in Val Verde County may face interruptions getting prescription refills by phone as Laughlin Medical Group implements a system update running Jan. 26 to Feb. 5, 2026. The change affects the TRICARE military pharmacy prescription-refill interactive voice response lines, which may experience busy signals or planned unavailability during the update window.

Laughlin Medical Group serves Laughlin Air Force Base and Del Rio residents who depend on TRICARE for chronic medications and routine refills. The interactive voice response system is a common channel for refilling prescriptions without visiting the clinic, so interruptions could slow access for those who do not use online or in-person alternatives. For patients on daily maintenance medications such as blood pressure, diabetes, or mental health therapies, delays in refills can pose health risks or require last-minute travel to town pharmacies.

The notice from Laughlin Medical Group advised beneficiaries of potential service interruptions and encouraged planning ahead. With the update underway as of today, Jan. 31, patients should expect that calls to the TRICARE refill phone lines may receive busy signals, or callers may be unable to reach the automated refill system for periods of time. In addition to possible call failures, callers may experience longer-than-normal wait times when lines are operational.

Local impact will be concentrated among active-duty airmen, civilian employees at the base, dependents and retirees in Del Rio and surrounding ranching communities who rely on the base pharmacy. For those without established online refill accounts, or who normally depend on telephone service because of limited internet access, the interruption adds friction and could require alternative arrangements such as visiting the clinic pharmacy in person or coordinating with civilian network pharmacies.

Residents should act now to reduce disruption. Refill maintenance medications early when possible and check current supplies before running low. Contact Laughlin Medical Group pharmacy directly during normal clinic hours to confirm refill status if a call fails. Beneficiaries who use TRICARE’s online portal or mobile app should verify their login and refill preferences so they can submit requests electronically while phone lines are affected.

Laughlin Medical Group is expected to complete the update by Feb. 5, 2026; if interruptions continue past that date, further updates will be needed. For now, planning and switching to available refill methods can help Val Verde County military households avoid lapses in essential medications.