Summit County launches 24/7 hotline for nightly rental concerns

Summit County launched a Nightly Rental Concerns Hotline on January 16, 2026, to give residents a single point of contact for concerns tied to short-term and nightly rentals. The service is part of a broader county effort to document and standardize rental operations and to make it easier for neighborhoods to flag recurring problems without tying up emergency services.

The hotline is staffed around the clock by trained operators who will take callers' information and forward it to the appropriate county officials or property managers. Residents should use the hotline for issues such as disturbances, property management disputes, parking conflicts, or other non-emergency neighborhood impacts linked to rental properties. For calls that involve immediate danger, potential law enforcement matters, or other emergencies, Summit County Emergency Dispatch remains the correct contact at 911.

For convenience, the hotline number is 435-615-3924. Operators are available 24 hours a day, every day, to receive reports and help route them to the office or manager best positioned to respond. By centralizing non-emergency reporting, county officials say they will be better able to identify patterns, coordinate responses, and improve follow-up in neighborhoods most affected by turnover from vacationers and seasonal visitors.

The move arrives as Summit County manages the tensions common to resort communities—balancing a robust tourism economy during ski season and holiday weekends with residents' desire for predictable, peaceful neighborhoods. Short-term rentals are concentrated around lodging corridors and near resort amenities; residents have long cited noise, trash, and parking strain as top concerns. The hotline gives a practical channel for documenting those incidents so property managers and regulators can act more efficiently.

Beyond local logistics, the county's step toward documenting nightly rental activity reflects wider trends in mountain and coastal communities worldwide that are seeking standardized approaches to hosting, enforcement, and community relations. For Summit County, the immediate aim is practical: gather better data, speed responses, and reduce the need for emergency dispatch when issues can be resolved administratively.

Residents affected by nightly rental activity should use 435-615-3924 to report non-emergency concerns and continue to call 911 for any situation that presents a threat to safety or requires police, fire, or medical response. As the county collects reports through the hotline, officials expect to refine enforcement and outreach to property managers, with the goal of reducing repeat disturbances and preserving neighborhood livability during peak visitor seasons.