Troy Council Waives Bids, Awards Contract for New Emergency Response System

Troy City Council voted to waive competitive bidding and award a contract to Daupler Inc. for the Daupler Response Management System at its Jan. 26 meeting, approving what the council described as "a one-time implementation for a 12-month term of service" at an estimated total cost of nearly $60,000.

City officials said the new system is intended to improve Troy’s capacity to send both internal and public emergency notices, with explicit use cases including snow emergencies, sewer backups, water main breaks, fallen trees, out traffic signals, and broken light poles. Council discussion framed the purchase as a tool for responding to a range of routine infrastructure and weather-related incidents that affect neighborhoods across Perry County.

The Daupler Response Management System was described as able to record employee arrival times and to implement succession calling so that if an employee is not available, it goes to the next available employee. Boviensiep told the council, "Daupler … meets and exceeds our needs," and added, "It automatically takes in all those collective bargaining stipulations that I mentioned. It builds that into their software."

Troy Mayor Ethan Baker expressed support for the selection, saying, "Appreciate the improvement," and adding, "Something that meets and exceeds what our needs are, I think, is good for our residents, and good for the city as a whole." The mayor's remarks came during the Jan. 26 meeting as council members finalized the award and discussed operational expectations for the service.

The Daupler award follows the city's December 2025 decision not to renew its contract with Onsolve Inc. for the CodeRed public notification system, which Troy had used since 2018. That transition framed council members' urgency for a replacement capable of handling both public alerts and internal staffing notifications tied to collective bargaining and shift coverage.

The Daupler procurement sits alongside recent, separate decisions about emergency medical services procurement in Troy. In August 2025 the City Council approved a two-year Star EMS contract effective Jan. 1, 2026, with year one priced at $771,144 and year two at $794,268, and an option for three additional one-year renewals. Council materials show Star EMS was the only bidder, that staff toured vendor facilities, and that the contract includes a performance expectation of 6-minute response time for 90% of calls; the FY2026 budget recommendation identified account 101.336.338.802.010 Fire Operations Contractual Services 1st Responder for those funds.

Several implementation and procurement details were not included in council comments at the Jan. 26 meeting: the council did not publish a resolution number or vote tally in the discussion provided, the full contract document and its line-item breakdown were not presented, and the phrase "one-time implementation for a 12-month term of service" remains ambiguous as to renewal options and whether the nearly $60,000 is a final, all-inclusive figure. The city has also not published a cutover schedule from CodeRed or a public enrollment plan for resident alerts.

Residents seeking more information should consult the City of Troy's official website or contact City Hall for the contract document, implementation timeline, and the name and title of the official identified only as Boviensiep in council remarks.