CCC pilots automated workflow for electric vehicle collision claims

CCC Intelligent Solutions has started piloting a workflow built for one of the hardest corners of auto claims: electric vehicles, where the first estimate can hinge on battery diagnostics, specialized parts and whether the right repair network is even available. The company says the goal is to automate more of the estimate creation and repair coordination process without losing repair quality or claim accuracy.

The pilot sits at the front edge of the file, where claims teams decide how to frame the loss, what data to capture and where the vehicle should go next. CCC said the workflow blends structured vehicle data, repair-network information and claim context to speed estimate drafting and improve routing decisions. That matters because EV claims can trigger extra handoffs among carriers, body shops, diagnostics providers and parts suppliers, and each handoff can add delay, supplement risk and rental expense.

CCC is not approaching this as a one-off experiment. Its cloud platform already links insurers, repairers, OEMs and parts suppliers, and the company says it serves more than 35,000 businesses across the property and casualty insurance economy. In October 2023, CCC launched Repair Cost Predictor and Mobile Jumpstart to automate initial damage assessment and pre-populate estimates from photos. On February 4, 2025, it tied CCC Repair Workflow to Tekion’s cloud-native dealer management system to cut manual data entry and create visibility from repair inception to billing.

The new EV pilot also lands as CCC’s own data shows how quickly the category is changing. In a June 2, 2026 report, CCC said EVs made up 3.7% of the claims mix, compared with 8.5% for hybrids and 87.8% for combustion vehicles. Among vehicles three years old or newer, EVs represented 9.7% of claims. CCC also said 12.7% of EV claims were total losses in 2025, up nearly two points from 2024, while average adjusted vehicle values for EVs had fallen 46% since October 2022, far steeper than the 17% decline across the broader industry.

The sharpest signal may be operational rather than financial. CCC said more than 93% of repairable EV claims in 2025 involved vehicles six years old or newer, and the labor-hour gap versus hybrids narrowed to fewer than two additional hours per repair, down from nearly eight in 2020 and 2021. That suggests the software challenge is no longer just automating a familiar collision workflow. For carriers, the real test is whether CCC can use automation to improve estimate accuracy and shorten cycle times in a repair environment that is becoming structurally more complex.