Duck Creek pitches trusted AI decisioning for P&C insurance carriers

Duck Creek used a conference slot to draw a hard line between AI features and an AI operating model for P&C insurance. At Insurtech Insights USA, Hardeep Gulati was set to appear at 1:45 p.m. ET on June 4 with Ramana Narayanam, head of IT at Coaction Global, in a mainstage session titled No Trust, No Scale: The Executive Playbook for Trusted AI Decisioning in P&C Insurance. Duck Creek also said it would meet with insurers and demo its Agentic AI Platform, plus Agentic Underwriting Workbench and Agentic First Notice of Loss, at Booth 505.

That framing matched the questions many carriers are asking now: not whether AI can generate output, but whether it can sit inside regulated workflows with governance, auditability, and regulatory control intact. Duck Creek’s April 28 launch of its insurance-native Agentic AI Platform made that case more directly, saying the platform was built to deploy, orchestrate, and govern AI agents across the insurance lifecycle. The company said the platform combined core system data, insurance domain models, and neuro-symbolic reasoning, and was designed to deliver transparent, auditable, and extensible decisioning across underwriting, policy, billing, claims, and payments. It also said the system could operate within current carrier configurations, using existing data, manuscripts, APIs, and other core inputs.

Ramana Narayanam put the buyer’s concern in plain terms: “Modern insurers need AI solutions that are not only powerful, but trusted and grounded in real operational workflows.” Duck Creek said the session would focus on how insurers can embed trusted AI into core operations without sacrificing governance or regulatory control, using orchestration, real-time data connectivity, and insurance-specific models to move beyond disconnected copilots toward auditable decisioning.

The venue mattered too. Insurtech Insights USA 2026 was held at the Javits Center in New York City and drew more than 6,000 attendees, with programming centered on data foundation and AI integration. That crowd gave Duck Creek a useful stage for a message that goes beyond product demos: in P&C, the winning AI pitch now has to promise speed, but it also has to prove control.