Ebix Risk launches AI platform for insurance certificate compliance

Ebix Risk has pushed certificate compliance a step beyond document collection. The company announced Ebix COI on May 4, 2026, from Johns Creek, Georgia, positioning the platform as an AI-powered system built to validate insurance coverage against actual contract requirements, not just against a template or a scanned form.

The new release adds Policy & Contract Intelligence, an AI Assist Agent and self-service workflows that are meant to carry a certificate request from intake through validation and resolution. Ebix said the platform is designed to identify deficiencies in coverage, tie certificate data back to the underlying contract and keep the workflow moving until an issue is resolved. That is a notable shift in a process that still leaves many compliance teams buried in manual review, exception handling and follow-up.

Ebix is leaning heavily on the scale of its own archive to make the case. The company said it has more than 30 years of focused investment in COI management and has built one of the industry’s deepest datasets of certificates, policies, endorsements and contractual exceptions. It also said its certificate-tracking business manages millions of insurance certificates annually, a volume that helps explain why the company is pitching Ebix COI as domain-specific intelligence rather than generic automation.

The platform sits inside a broader EbixRCS model that combines software with services. Ebix said a dedicated team of more than 250 in-house insurance professionals handles vendor outreach, deficiency resolution and renewal management for clients that want managed support. TrackCertsNow, part of the same family of products, is described by the company as providing complete validation of certificates received from partners, suppliers, vendors, subcontractors, tenants and others. CertificatesNow remains part of Ebix’s broader certificate issuance and tracking stack.

The May launch also fits into a larger refresh of Ebix’s Risk Compliance Solutions business. On December 17, 2025, the company said it was expanding that unit with AI-driven modernization and returning leadership, including the EbixOne AI assistant. Ebix has said its wider platform strategy extends across insurance, finance, health, travel and other regulated markets, underscoring how central compliance workflow tools have become to its business. With Ebix COI, the company is betting that certificate compliance is no longer just about tracking paper. It is about turning verification, deficiency resolution and accountability into one connected system.