Majesco says AI and cloud are dividing insurer leaders from laggards

Majesco used a new strategic priorities report to argue that AI and cloud have become the clearest dividing line between insurer leaders and the rest of the market. The company released Strategic Priorities 2026: The Frontier Insurer in the Intelligent Era of Insurance on June 23 and said the research shows more advanced carriers moving from isolated AI trials to broader business transformation.

Denise Garth, Majesco’s chief strategy officer, framed the shift as a structural one rather than a technology add-on. Majesco says its strategic priorities primary research shows a widening divide between insurer Leaders, Followers and Laggards, with the frontier insurer model tied to lower expense ratios, better operational performance, improved customer experience, stronger talent attraction and retention, more innovation and long-term competitiveness. The company’s central point is that the gains come from aligning strategy, operating model and platform decisions, not from ad hoc experiments.

The software vendor said AI and generative AI are already relevant across underwriting, claims adjudication, policy servicing and fraud detection. That matters in P&C insurance, where catastrophe exposure, volatility, rising operating costs, talent shortages and outdated systems continue to squeeze margins. Majesco’s message is that task-level improvements can compound across the enterprise if insurers build the data, architecture and process foundation to support intelligent workflows at scale.

The June report extends a theme Majesco laid out in March, when it said insurers with stronger growth were aligning operating-model transformation with cloud- and AI-native technology foundations. In that earlier research, Majesco said legacy technology debt was limiting data use, automation, productivity, product innovation and speed to market, and that optimism about business model change had declined even as investment in cloud and intelligent core platforms accelerated. Majesco’s Spring ’26 Release, announced April 7, was positioned to help insurers simplify and optimize operations, move faster and extract more value from core systems, while the Fall ’25 Release introduced 13 AI agents to automate complex processes across P&C and L&H core suites and loss control.

Majesco says it serves more than 120 insurance carriers globally, a footprint that gives its “frontier insurer” language a commercial edge as carriers decide where to place their next modernization dollars. The buying priority in 2026 is increasingly clear: not standalone AI pilots, but core modernization, data platforms and AI-native workflows that can carry underwriting, claims and servicing into production.