KPMG deepens ServiceNow alliance with $40 million AI push

KPMG’s expanded ServiceNow alliance is more than a client-facing deal. The firm said on May 6 that it will commit US$40 million in services over the next three years, a signal that AI delivery is moving deeper into the work KPMG sells and the work it does on itself. KPMG UK was already among the first and largest users in Europe to deploy ServiceNow AI Agents in a live environment, and KPMG U.S. had adopted the ServiceNow AI Control Tower to operate AI at scale.

For consultants, auditors and advisory professionals, the message is clear: the firm is betting harder on platform-led transformation. The work now sits at the intersection of workflow automation, AI governance, back-office redesign, customer and employee experience, and risk management. That should increase demand for people who can translate a client’s operating problems into ServiceNow-enabled delivery models, especially in advisory, managed services, cybersecurity, finance transformation and GRC. It also raises the bar on how quickly teams are expected to move from pilots to production workflows.

The timing matters because ServiceNow has widened AI Control Tower to discover, observe, govern, secure and measure AI across the enterprise. KPMG has already tried to turn that governance message into a service line. In May 2025, it launched KPMG AI Trust, a package built around KPMG’s Trusted AI framework and ServiceNow AI Control Tower, and said 82% of leaders expected risk management to be their biggest challenge in 2025. That is the kind of statistic that shapes budgets, staffing and who gets pulled into the most visible client conversations.

KPMG’s 2025 launch of Global Business Services with KPMG Velocity pushed the same theme further, packaging agentic AI-enabled services around ServiceNow AI Agent Studio, AI Control Tower and Integrated Risk Management. KPMG also said ServiceNow would provide full production licenses for use across KPMG Ignition centers, where demos and co-creation can turn into repeatable delivery. That setup matters inside a Big Four firm because the practices that can productize AI governance and workflow redesign tend to gain influence faster than teams tied to one-off strategy work.

The alliance also builds on a decade-long relationship that has already stretched across IT, HR, risk, cybersecurity and ESG. ServiceNow’s own customer story says KPMG uses the platform as a key part of its IT strategy to speed deployment and reduce middle- and back-office work. For employees, that is the trade-off now taking shape: more room to sell high-value AI transformation, but also more pressure to deliver it with fewer handoffs, tighter controls and no slack in utilization.