Pop Mart Faces Employee Backlash Over Pay, Management, Staffing

Pop Mart is contending with mounting negative sentiment among employees after a series of anonymous posts on the company page on Glassdoor left an overall rating of 2.4 out of 5 and notably low scores for senior management and compensation. Reviews dated September 2024, September 2025, and a December 8, 2025 entry from a retail sales associate in London illustrate a pattern of concerns that employees say are ongoing rather than isolated incidents.

The recurring themes in the reviews focus first on pay and benefits. Multiple contributors characterize compensation as limited and uneven across roles and regions, and many single out benefits as insufficient for retail staff working long hours. Staffing levels at stores emerged as a second major issue, with employees reporting shortages that contribute to larger workloads and increased pressure on existing staff. Store managers are repeatedly described as carrying heavy operational burdens, from scheduling to inventory and customer service, without adequate support from head office.

Communication from corporate leadership is another consistent complaint. Reviews allege inconsistent or poor communication from the head office, which employees say leaves store teams unclear about policy changes, scheduling expectations, and performance metrics. Several entries also raise concerns about alleged favoritism in staffing and advancement decisions, a dynamic that employees say erodes morale and trust in management.

The December 8, 2025 review from a London retail sales associate acknowledged strong relationships among colleagues, but emphasized systemic problems in policies, scheduling, and oversight from head office. That mix of positive coworker sentiment alongside structural criticism suggests a workforce that values team cohesion yet feels constrained by corporate systems.

For workers and managers, the reported issues can translate into higher turnover, difficulty recruiting experienced staff, and operational strain that affects customer service. For the company, persistent poor ratings on employee review sites can influence public perception and make it harder to attract talent. Addressing the concerns employees have documented will be important for stabilizing staffing, improving morale, and reducing the operational stresses that reviewers say are affecting day to day work.