Top 10 things you must know

1.⁠ ⁠Thanksgiving Day Most Walmart stores are closed on Thanksgiving (Thu, Nov 27). Black Friday report times and assignments vary; check Me@Walmart and your SM’s notes.

2.⁠ ⁠Holiday returns window Most items bought Oct 1–Dec 31 are returnable until Jan 31, 2026. Usual exceptions apply (e.g., phones, some major appliances, select categories). When in doubt, follow POS prompts and your ASM/TL.

3.⁠ ⁠Price match (in-store) We can match Walmart.com on the identical item (manager has final say). No matches to other stores or competitors. Keep it short and polite.

4.⁠ ⁠Self-checkout = store-specific Some locations limit or remove SCO. Use whatever your store is running today; direct full carts and special cases to staffed lanes when SCO is closed.

5.⁠ ⁠Thanksgiving meal talking point Guests will ask: Walmart’s Thanksgiving basket is back, roughly <$4 per person and turkey prices are highlighted this season. Point shoppers to in-aisle signage and the app for availability.

6.⁠ ⁠Associate discount: bigger scope The 10% associate discount now covers nearly all grocery categories year-round (plus general merchandise). Make sure your new teammates know how to use it.

7.⁠ ⁠Me@Walmart tips Schedule → Swap or pick up open shifts. Use Ask Sam for quick item/location checks and My Time for PTO.

8.⁠ ⁠Black Friday cadence Corporate events start mid-November; expect resets and early deal traffic. Check your department’s quick notes (signage, price tags, overheads) before you clock in.

9.⁠ ⁠Guest scripts (paste & save)

• ⁠ ⁠Returns: “Holiday returns run through Jan 31 for most items, let me scan and confirm the window.”

• ⁠ ⁠Price match: “We can match Walmart.com on the same item, let me verify the details and ask a manager if needed.”

• ⁠ ⁠SCO closed: “We’re using staffed lanes right now, I’ll get you to the fastest line.”

10.⁠ ⁠Safety & escalation Follow your store’s AP & safety playbook. If a situation feels off, call for a leader, don’t go it alone.