Briarhills residents report damage, poor communication during Ezee Fiber buildout

Fiber trenching in Briarhills has left cracked driveways, damaged utility lines and debris along Addicks-Howell Road, and homeowners say the hardest part has been getting straight answers on who will fix it.

Residents in the west Houston subdivision, which sits in the Eldridge / West Oaks Super Neighborhood, say Ezee Fiber crews moved into the Energy Corridor without enough notice to the Briarhills Home Owners Association. Several neighbors said they were left sorting through torn-up yards, sprinkler questions and repair delays while trying to learn what work had been completed and when crews would return.

Ezee Fiber said it repeatedly tried to contact at least one homeowner and said it repaired affected property, including replacing sod. The company was formed by I Squared Capital in 2021, with ICTX WaveMedia as its first Houston-area platform acquisition, and says Matt Marino has served as chief executive since 2023. For Briarhills residents, the issue is not just whether fiber service eventually improves internet access, but whether a provider can expand in a dense neighborhood without shifting the cost of damage onto homeowners.

Consumer complaints have followed the company as it has expanded. The Better Business Bureau says Ezee Fiber Texas, LLC is not accredited and lists 64 total complaints over the last three years, with 41 closed in the last 12 months. BBB records show a revocation action for the company was approved June 25, 2025. One recent complaint summary on the profile said a water line connection to a sprinkler system was damaged and Ezee Fiber issued a check for repairs.

The dispute also points to a larger enforcement question. Houston guidance says work in the public right-of-way requires proper permits, and unresolved complaints about post-construction restoration can be reported through 3-1-1. In Katy, city council approved a temporary 120-day moratorium on new fiber projects in March 2025 after repeated damage complaints, a sign that the backlash has already pushed other local governments toward tighter rules. In Briarhills, homeowners are now watching to see whether the same accountability reaches their block.