Mountain West Bank promotes Chandra Tesone to vice president, loan servicing manager

A 17-year loan servicing veteran is taking a bigger role at Mountain West Bank, a move that keeps one of Coeur d’Alene’s key banking jobs in familiar hands. Chandra Tesone was promoted to vice president and loan servicing manager at the bank’s Coeur d’Alene headquarters, where she will continue overseeing the work that keeps existing loans on track and borrowers connected to staff who know the portfolio.

Tesone’s path inside the bank stretches back to 2003, when she joined Mountain West Bank in the accounting department. She later moved into loan servicing, the back-office function that helps manage loans after they are made, and has spent the past 17 years in that area. In her new role, she will keep supervising loan servicing operations while also supporting internal teams and customers, a sign that the bank is relying on a longtime employee for a job that touches both day-to-day operations and borrower relations.

Allison Gonsalves, Mountain West Bank’s executive vice president and chief credit officer, said Tesone has consistently embodied the culture and values the organization wants to project. The promotion puts a longtime local employee in a senior position at a Kootenai County-based bank whose headquarters sit at 1059 Coeur d’Alene, ID 83816.

That local base matters because Mountain West Bank serves communities across Idaho and eastern Washington, including Coeur d’Alene, Post Falls, Hayden, Ponderay, Sandpoint, Bonners Ferry, Boise, Meridian, Nampa, Eagle, Ketchum and Hailey. The bank also says it offers local processing and local underwriting, positioning itself as a lender that keeps decision-making closer to the communities it serves.

A 2023 Coeur d’Alene Press item said Mountain West Bank operated 20 branches, financial service centers and lending centers throughout Idaho and eastern Washington, underscoring the scale of the institution behind the Coeur d’Alene headquarters. Tesone’s promotion fits that footprint: a regional bank with a broad loan book still depends on staff who understand the details of servicing, repayment and customer support.

For borrowers, loan servicing is where a mortgage, commercial loan or other credit relationship is managed after closing, making the role central to how a bank responds when questions, payments or adjustments arise. Tesone’s move signals continuity inside a business where familiarity, local knowledge and long tenure still carry real weight.