Computer outage limits services at Menominee Tribal Clinic in Keshena

A computer outage at Menominee Tribal Clinic in Keshena has narrowed the care the clinic can provide, with staff limiting visits to a short list of urgent and follow-up appointments while systems are down. The clinic is at W3275 Wolf River Rd, Keshena, WI 54135, and its main number is (715) 799-3361. For emergencies, the clinic directs patients to 911.

The clinic said it could still see MAT, or Suboxone treatment, obstetric care, hospital, emergency room and nursing home follow-ups, wound care, blood pressure management, warfarin and anticoagulation management, newborn weight-and-color checks, and scheduled behavioral health patients. That leaves many other visits on hold or reduced until the computer problem is fixed.

The list makes clear the clinic is trying to preserve care that cannot safely wait. MAT and anticoagulation management both involve medications that can become risky if appointments are missed. Blood pressure follow-up and newborn checks also require close monitoring, especially for patients who would otherwise need another trip into Keshena from elsewhere on the Menominee reservation or surrounding Menominee County.

The burden is heavier in a place where the clinic sits at the center of local care. Menominee Tribal Clinic’s website lists medical services, laboratory services, dental services, emergency medical services and after-hour services, so a computer failure can ripple beyond one department. The clinic also upgraded its electronic medical records to Epic software with ThedaCare in 2014, a reminder that modern clinic operations depend on digital systems for records, scheduling and continuity of care.

The clinic thanked patients for their patience as staff worked through the disruption. It did not say how long the outage would last, leaving residents to work from the clinic’s limited-service notice and the main line at (715) 799-3361 for next steps. For patients in Keshena, especially elders and families without easy transportation, the practical message is simple: keep emergency care at 911, and call ahead before making the trip.