Key West Tourism Site Declares Partial WCAG 2.1 AA Conformance

Two Oceans Digital published an updated accessibility statement for the Key West Destination Planning Website on January 1, 2026, reporting that the site is partially conformant with the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. The statement lays out a mix of organizational policies, technical tools, and manual review practices intended to address remaining barriers and improve the user experience for people with disabilities.

The company says it has embedded accessibility into its mission and internal policies, appointed an accessibility officer or ombudsperson, provided ongoing staff training, and set clear accessibility targets and responsibilities. On the technical side, Two Oceans Digital subscribes to Dinolytics, an automated WCAG 2.1 AA scanning tool, and also hires outside consultants to perform manual scans and uncover issues that automated tools may miss. The site lists technical specifications including HTML, WAI-ARIA, CSS, JavaScript, ColdFusion, and PHP, and states compatibility with the latest versions of Microsoft Internet Explorer and Edge, Google Chrome, and Mozilla Firefox.

For Monroe County residents and visitors who encounter access problems, the statement offers immediate routes for feedback: phone (305) 292-1880 ext. 25, email [email protected], and a physical address at 701 Simonton Street, Key West, Florida 33040 for both visitors and postal correspondence. Two Oceans Digital indicates a normal response time of one business day, with longer delays possible on weekends, holidays, and vacations. The statement was formally approved by Clint Barras, Vice President of Two Oceans Digital, and includes instructions for lodging formal complaints and links to browser help and accessibility tools.

The local significance is practical and economic. Tourism is a central component of Monroe County’s economy, and accessible online destination planning affects whether visitors with disabilities can research, book, and participate in local services and attractions. Partial conformance signals progress but also the presence of remaining barriers that can exclude a significant portion of residents and travelers. For local businesses and public agencies, the statement underscores ongoing expectations: digital accessibility requires both automated auditing and manual, human-centered testing, and responsiveness to user feedback.

In broader terms, the statement reflects larger trends toward increased scrutiny of digital accessibility and the blending of automated and manual evaluation methods. For now, the Key West planning site provides a clear contact pathway for reporting problems and a formal commitment to improvement, but users who rely on accessibility features should test the site and report issues through the provided phone, email, or postal channels to prompt remediation.