South Jacksonville issues boil order for west side water customers
South Jacksonville customers west of 660 Phillips Ferry Road to Route 100 were told to boil tap water, and the order stayed in place until further notice.
A boil order went out for South Jacksonville water customers west of 660 Phillips Ferry Road to Route 100, and WLDS said the restriction stayed in effect until further notice. The advisory carved out a narrow section of the village’s west side, making it important for residents to check their address before using tap water for drinking, cooking, brushing teeth or making ice.
Residents who needed more information were directed to 217-245-4803. Until the notice is lifted, households in the affected area should boil tap water before any use that involves ingestion, a basic precaution when water system conditions may have created a risk of contamination or a pressure problem.
The short notice did not say what caused the problem, but it immediately put daily routines on hold for people in the zone. In South Jacksonville, even a limited boil order can ripple through morning schedules and local businesses because neighbors have to decide quickly whether they are inside the affected area and whether their water is safe to use.
The west side has faced similar alerts before. WLDS previously reported a boil order for rural South Jacksonville customers on Old 36 from Gregory Road West to Route 100 on July 27, 2025, and a January 31, 2025 notice said a rural Village of South Jacksonville boil order had been lifted after some residents were dealing with brown water. Another WLDS notice in January 2026 showed Jacksonville Municipal Utilities issuing a localized boil order for a specific street segment in Jacksonville, a reminder that these advisories in Morgan County often arrive block by block rather than townwide.
For South Jacksonville water customers, the immediate task is straightforward: boil before use, stay alert for updates and wait for the all-clear before treating tap water as normal again.
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