Tell City Electric to replace meters over coming months

Tell City Electric is preparing a months-long meter replacement effort across Tell City, giving homes and businesses advance notice that utility crews will be moving through the city over an extended period. The department says the work will involve upgrading and replacing meters, and customers should be ready for one small but practical step afterward: resetting any digital clocks if their meter is replaced.

The notice matters because meter work can affect routines even when it is not tied to a major outage or emergency. For Perry County customers, the immediate takeaway is that a visit from Tell City Electric should fit into a broader system upgrade, not a one-off service call. The utility’s homepage presents the meter project as part of its normal operations update, alongside other customer-facing changes at the City of Tell City utility.

Tell City Electric has also finalized plans to expand payment options. Customers can now use debit and credit cards to pay electric bills in the office, online or through a mobile app. That addition puts metering work in the middle of a wider modernization effort that touches both the equipment on local properties and the way customers manage their accounts.

The utility has used its website to highlight its performance record as well. Tell City Electric says it received the American Public Power Association’s highest reliability award and says its customers average just 20 minutes without power per year, excluding major events, compared with 169 minutes nationwide. It also says it received the association’s highest safety award and is a Diamond Level Safety organization. Those claims frame the meter replacement as part of a system that the department says is already among the most reliable and safest in the public power field.

Customers who want a closer look at their usage can also use MyMeter, which the utility says lets users track consumption, spot trends and receive energy-related alerts and challenges. That feature, paired with the new meter hardware, points to a utility that is leaning more heavily on digital tools for customer service and account management.

A Tell City Electric board packet adds more context for the work ahead, noting the department’s 2024 APPA E-Reliability award and 2024 APPA Safety award, along with a ribbon cutting for the new JB Land Substation on Sept. 17, 2024. The city also said TCED was closed from 11 a.m. to 4 p.m. on April 18 for training, another sign of an active department making operational changes while keeping core service in place.