Chamber honors CSi Cable employee for outstanding customer service

A quick fix for an internet problem earned Lyle Lere of Cable Services Inc. the Jamestown Area Chamber of Commerce’s June Customer Service Award, a recognition aimed at the kind of work that keeps homes and businesses connected in Jamestown. The Chamber’s Ambassador Committee and staff presented the award June 18 to Lere after he was nominated for helping a customer work through connection issues with patience, knowledge and clear communication.

The Chamber said its customer service award is meant for people who go above and beyond to exceed expectations and deliver service that makes a difference. That standard can sound abstract until a connection drops in the middle of a workday, a school assignment or a business transaction. In a town like Jamestown, where one employee’s response can shape how an entire company is perceived, a calm and effective exchange often matters as much as the technical repair itself.

Cable Services Inc., better known locally as CSi Cable, operates at 308 2nd St SW in Jamestown and advertises cable TV, high-speed internet service, computer sales and repair, local TV, HDTV, advertising and business services. Its focus on hometown service and local coverage gives the award added meaning for a company whose work sits at the center of daily life for many Stutsman County residents. When internet service stalls, the impact can reach families trying to work from home, students trying to turn in assignments and businesses that rely on steady connectivity to stay open and serve customers.

The recognition also reflects how the Chamber sees its own role in the community. The organization says its ambassadors serve as its public relations arm and take part in ribbon cuttings and customer service award presentations. The Chamber’s mission is to partner with businesses and organizations to promote and advocate for the civic, economic and social well-being of the Jamestown region.

The customer service award is one part of the Chamber’s broader recognition program, which also includes Business of the Month and annual honors such as Business of the Year, Citizen of the Year and Young Professional of the Year. By continuing to invite nominations, the Chamber keeps attention on the everyday interactions that quietly hold a small community together.