Digitization Leaves Summit County Seniors Struggling to Access Services

Last week a Park City resident described helping an aging parent navigate password protected portals, two factor authentication and online only services, and argued that the shift toward digital first systems is quietly excluding many older adults. That exclusion is not merely an inconvenience, the writer said, but a driver of lost employment opportunities, missed access to critical services and weakening community ties. The concerns underscore a growing local policy issue as more essential transactions move online.

Health care portals that require complex sign in processes can prevent timely scheduling, medication refills and telehealth visits for people who lack digital fluency. Banks that prefer online interfaces can make routine transactions more difficult and increase reliance on others for financial management. Employers that screen and hire through online systems may inadvertently screen out experienced older workers who struggle with digital applications. Government services that rely on online forms and automated phone trees risk leaving residents unable to apply for benefits or get answers from a live person.

The consequences extend beyond individual frustration. Older residents serve as volunteers, seasonal and year round workers, caregivers and cultural anchors in Summit County. When these community members are sidelined, local nonprofits and businesses lose capacity, families face greater caregiving burdens and social isolation increases for those already at risk. From a public health perspective, barriers to accessing health services and benefits can worsen chronic disease management, delay preventive care and heighten emergency use.

The columnist urged practical remedies that local leaders can pursue. Providers should keep non digital pathways for appointments and records. Banks and employers should maintain in person assistance and simplified enrollment options. Government agencies should staff phone lines with real people who can guide callers through processes. Community based solutions can include technology help from libraries and senior centers, targeted training workshops and clear signage at service points about non digital options.

Addressing this gap will require coordinated action across health systems, employers, financial institutions and county government. Preserving access for older residents is both a matter of equity and a practical investment in community resilience.