Netomi raises $110 million to expand AI customer-service software

Netomi raised $110 million in a Series C round led by Accenture Ventures, a sign that enterprise AI is still attracting serious capital when it is tied to measurable work rather than flashy demos. The customer-service software company said the money will go toward customer deployments and research and development, underscoring that it is still scaling its product rather than hunting for profit.

Founded about a decade ago on the idea that AI would become the new customer interface, Netomi has built its pitch around handling support requests for major brands including United Airlines, Delta Air Lines, Paramount and DraftKings. The company said it now works across chat, email and voice, and uses models from OpenAI, Anthropic and Google. Chief executive Puneet Mehta said the latest wave of large language models has changed what customers expect from automated support, pushing Netomi beyond basic chatbot questions and into medium-complexity problems that still have to be solved quickly and accurately.

That shift is visible in use cases such as United Airlines’ mobile app, where Netomi’s AI has already answered a more nuanced question about whether a passenger could sit with a dog in the exit row. Netomi powers the United Airlines Chat AI in the United mobile app and also counts MetLife, the NBA and Ingram Micro among its enterprise customers. OpenAI separately featured Netomi in a case study about scaling agentic systems into the enterprise, reinforcing the company’s effort to present itself as production software for large organizations, not a proof-of-concept vendor.

Accenture said it made its investment through Accenture Ventures and entered a strategic partnership with Netomi to help enterprises reinvent customer experience using agentic AI systems. The consulting giant said hundreds of its employees have been trained to help customers roll out Netomi’s service agents, a level of operational support that suggests the software is meant to be embedded in existing service operations rather than layered on as a novelty. Jeffrey Katzenberg joined Netomi’s board as part of the deal.

The round also included Adobe Ventures, WndrCo, SLW, NAVER Ventures, Metis Strategy and Fin Capital, and it built on early investments from Greg Brockman, Demis Hassabis and Mustafa Suleyman. Reuters reported that Netomi has now raised more than $160 million since its founding and employs about 170 people. The financing did not disclose a post-money valuation, but the broader signal was clear: in a market crowded with AI promises, customer service is emerging as one of the clearest places where companies expect automation to cut costs, speed responses and preserve human agents for the hardest cases.