Report Road and Maintenance Problems to St. Louis County Public Works

St. Louis County Public Works maintains an online "Report a Problem" form for residents to submit road, signage, drainage, snow/ice, and other maintenance issues. The page collects contact information, location details, a description of the problem and any sup

When a pothole, washed-out shoulder or missing sign appears, identifying who owns the road is the first step to getting it fixed. City streets, county roads and state highways fall under different agencies and each has a reporting channel: the City of St. Louis Street Division and Citizens’ Service Bureau handle city streets; St. Louis County Public Works handles county-maintained roads; the Missouri Department of Transportation, MoDOT, manages interstates, highways, entrance and exit ramps and some major roadways.

The City of St. Louis lays out what it needs to act: "To begin, make sure you have the exact street address and/or intersection of the pothole that needs to be repaired. Then, use the "Begin Online" button below to fill out your report. You are also free to call and report the pothole to the Citizens’ Service Bureau at (314) 622-4800. [...] Track your request using your request ID. View pothole repair data and an interactive map to see where City crews have been hard at work." The Street Division notes its scope: "The Street Division is responsible for the maintenance, upkeep and repair of 1,000 miles of City streets and 600 miles of City alleyways."

For residents who need a direct phone line, report MoDOT-maintained problems by calling 1-888-ASK-MODOT (1-888-275-6636). The same number is listed for emergency concerns. For City-maintained locations call the Citizens’ Service Bureau at (314) 622-4800; its contact block lists the office at 1520 Market St. Room 4087, St. Louis, MO 63103. For Saint Louis County maintained roads the local phone contact provided is 314-615-8538.

A neighborhood post shared the practical case for public reporting: "Hi folks! It's finally staying above freezing more frequently which means higher quality pothole repairs can be made than in the winter. Given that, I thought I'd share how to report potholes in the area. The public reporting potholes is often the only way MoDOT or the city are aware of potholes. Also reporting puts the clock on repairing potholes before the entities become liable for damages from the potholes."

Practical steps for residents: determine whether the location is within St. Louis city limits, on county roads, or on a state route; gather the exact address or intersection; submit the online form or call the listed number; and keep the request ID to track progress. The City provides an online submission path fragment for its Citizens’ Service Bureau form at /government/departments/public-safety/neighborhood-stabilization-office/citizens-service-bureau/csb-request-submit.cfm?action=level1&parentNodeId=1187#Id-1189.

This matters because timely citizen reports trigger crews and establish timelines for repairs and potential liability. Readers should report issues promptly to the appropriate agency, save any request IDs, and follow up with the Citizens’ Service Bureau, St. Louis County Public Works or MoDOT as needed so repairs move from complaint to completion.