Duck Creek expands training certifications to address insurance tech skills gap

Duck Creek is making a blunt bet: the bottleneck in insurance core transformation is not just the platform, it is the shortage of people who can configure, implement, and support it at speed. On June 16, 2026, the company added three technical certifications through Duck Creek University: Manuscript Fundamentals, Duck Creek Fundamentals Refresh, and Policy Rating.

That matters because the hardest part of a core rollout is rarely buying the software. It is finding enough technical talent that can work inside real carrier environments, translate business rules into working configuration, and keep implementations moving without turning every change request into a consulting fire drill. Duck Creek said the new paths are meant to help customers, partners, and insurance professionals build deeper product expertise, speed implementations, and get more value from Duck Creek solutions.

Each credential targets a different piece of that operating problem. Manuscript Fundamentals is built around the basics of Duck Creek Manuscript concepts and configuration principles. The Fundamentals Refresh credential is designed to keep learners aligned with the latest product capabilities and best practices. Policy Rating goes after one of the most implementation-sensitive areas in P&C software, covering rating configuration, business rules, and policy administration workflows that sit at the center of successful deployment work.

Duck Creek also said the program is built for measurement, not just training completion. Organizations can track learner progress, certification achievements, and assessment performance through the Insureverse learning management system, which turns education into something closer to an operational control. That fits the company’s broader pitch around low-code core systems designed to let business experts make changes faster and lower total cost of ownership, whether the suite is deployed on-premises or through Duck Creek OnDemand.

The certification push also sits on top of a larger training machine. Duck Creek University already offers instructor-led training, hundreds of online courses, and continuing updates as products and features are released. The company said that on June 17, 2025, it launched six new digital certifications through Duck Creek University, and its credentialing program includes Credly badges that certified professionals can share and verify. Duck Creek also named Next Level Solutions, Hexaware, and Yovant as the first partners to earn Duck Creek University badges.

For insurers trying to modernize core systems without stalling on skills, that is the real story here. Duck Creek is not only shipping software, it is trying to package the expertise needed to make the software usable in production.