HawkSoft, Agency VA team up to secure global insurance agency teams

HawkSoft and Agency VA have teamed up to give independent insurance agencies a more controlled way to run remote and outsourced staff, pairing agency management software with an employer-of-record model and a locked-down AI environment. The partnership, announced May 14, 2026, from Canby, Oregon, is aimed at agencies that want more capacity without taking on the compliance and security mess that often comes with distributed teams.

The pitch is straightforward: remote staffing is no longer a side issue. HawkSoft and Agency VA are treating it as a combined problem of data security, workforce oversight, payroll, taxes, benefits, statutory compliance and process consistency. That matters in an industry where agency principals still rely on a patchwork of contractors, consumer AI tools and loosely governed collaboration apps to keep operations moving.

Agency VA is putting its AVA AI product at the center of that case. The company says the system uses isolated containers so client data stays private and is not exposed to external models. It also says it can handle virtual assistant payroll in U.S. dollars while workers receive local wages through legal entities in each country where it operates, a structure built to support the employer-of-record setup HawkSoft is backing.

HawkSoft is adding its own layer of control through its agency management system and workflow infrastructure. The company says centralized workflows can improve accountability and auditability, two things compliance leaders care about when work is spread across time zones and jurisdictions. HawkSoft is also signaling that this is part of a larger platform strategy, not a one-off integration.

Its partner page now lists Agency VA and describes the relationship as blending AI with skilled global talent to elevate agency performance. HawkSoft says it has a 97% recommendation rate and has been around since 1995. Agency VA’s own materials say the company was founded by Ben Barrientos and Wessly Anderson and traces its history back to 2005, although a separate industry listing places its founding in 2018. Either way, the company is presenting itself as built by insurance operators for insurance operators.

The bigger takeaway is that agency management systems are pushing beyond basic CRM-style functions. HawkSoft has been stacking 2026 partnerships with AgencyFocus, PathwayPort, Liberate and The Agency Collective, and this deal fits the same pattern: build the ecosystem around how agencies actually work, not just where they store client files. For agencies trying to scale globally without losing control, that is the part that will get attention fast.