Sedgwick unveils Omni platform to streamline claims management

Sedgwick chose RISKWORLD 2026 in Philadelphia to debut Omni, a proprietary digital ecosystem it says is built to unify claims and risk management across the full lifecycle. The launch came on May 4, 2026, inside a show that RIMS said drew about 11,000 attendees, 300 exhibitors and 300 speakers to the Pennsylvania Convention Center, a big stage for a product pitched as more than another claims tool.

The company is framing Omni as part of the broader race to replace fragmented claims technology with one operating environment. Sedgwick says the platform combines predictive analytics, workflow automation and real-time intelligence to surface cost drivers, volatility and emerging risk trends. Its named functions include document and call summarization, digital triage, severity modeling, automated reserving, fraud detection and quality oversight.

Omni also includes two core components, OmniIntake and OmniClaims, that are meant to route cases, provide self-service updates and move files through the process with less manual intervention. That positioning matters because claims remains one of the most operationally intensive parts of insurance, with adjusters, vendors and clients often moving between disconnected systems. Sedgwick is betting that a tighter data layer can cut handoffs, improve response times and make outcomes more consistent.

The real test is whether Omni works as a genuine workflow and decisioning layer or as a polished front end over legacy pieces. Sedgwick is pitching the platform as a single environment spanning intake, adjudication, vendor management and analytics, which is exactly where the claims technology market is heading. Buyers in property and casualty want systems that can connect automation, decision support and service delivery without forcing users to stitch together multiple products.

Sedgwick is also leaning on its scale to make that case. The company says its client Net Promoter Score is 20 to 30 points higher than competitors, average claim duration is 31% lower than the industry, and its data set is five times larger than the nearest competitor. Sedgwick says it has more than 33,000 colleagues, 10,000 clients and operations in 80 countries, giving Omni the global footprint to support large carriers and multinational employers rather than a narrow pilot.

The Omni launch builds on Sedgwick’s earlier AI push. In May 2024, the company said Sidekick+ had processed 50,000 documents in an initial pilot with more than 98% accuracy, and Sedgwick won a CIO 100 Award for the application. That history suggests Omni is less of a sudden pivot than a consolidation of earlier AI work into one branded claims platform, with Mike Arbour and the Sedgwick team now trying to prove that the company can turn technology into a measurable operating advantage.