CPSC warns Walmart.com shoppers to stop using Ridstar e-bikes
CPSC told shoppers to stop using Ridstar Q20 and Q20 Lite e-bikes after 32 wheel-detachment reports and 31 injuries, including on Walmart.com sales.
The Consumer Product Safety Commission warned consumers to stop using Ridstar Q20 and Q20 Lite e-bikes immediately after warning that the front wheel can detach without warning, creating a crash hazard. For Walmart associates handling customer service, pickup, returns, or online support, the key point is that this is a stop-use safety issue, not a routine merchandise complaint.
The commission is aware of 32 reports of the front wheel detaching and 31 injuries, including concussions, broken bones, cuts, scrapes and bruises. The bikes were sold on Walmart.com, Amazon.com, Ridstar.net and AliExpress.us, and the manufacturer, Huizhou Xingqishi Sporting Goods Co., Ltd. of China, has not responded to requests for information or a recall.
Customers who contact Walmart about the bikes ask whether they can return them, get a refund, or keep riding them until replacement parts arrive. The CPSC warning gives associates the practical answer: the bikes should be taken out of use immediately and should not be sold or given away.
Battery handling is part of the response, too. The commission warned that the lithium-ion battery should not be thrown in the trash or sent through normal recycling streams and may need local hazardous-waste disposal. The Ridstar Q20 battery had already been the subject of a previous product safety warning and must be disposed of under local hazardous-waste procedures.
The black bikes can be identified by Ridstar printed on the battery, while the model number Q20 or Q20 Lite appears on the purchase receipt. Those details help associates sort complaints from shoppers who may not have the bike in front of them but can still provide the receipt or product photos.
The June 25 warning came just over three months after another CPSC warning on the same brand line. On March 19, the agency warned consumers to stop using Ridstar Q20 and Q20 Pro e-bikes because the batteries and wires could ignite. In that case, the commission cited 11 fire reports, including one burn injury, five smoke-inhalation reports and two property-damage reports totaling more than $40,000.
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