Holiday Inn Express Atchison wins IHG hospitality award for service, cleanliness

Holiday Inn Express Atchison earned IHG Hotels & Resorts’ 2025 Spirit of True Hospitality Award, a corporate honor that spotlights hotels in the Americas region for strong guest service, satisfaction and cleanliness. For Atchison, the recognition goes beyond a plaque in the lobby. It highlights a property that helps shape how visitors first experience the city.

The award also reflects hard numbers behind the hotel’s reputation. The Atchison property has repeatedly ranked among IHG’s top performers and is consistently listed in the top 3 percent of Holiday Inn Express hotels in the United States for guest satisfaction. IHG ties the honor to performance standards that include clean, well-maintained guest rooms and public spaces, along with support for the IHG One Rewards loyalty program.

Atchison Hospitality Group, the hotel’s ownership group, credited General Manager Kimberly Glover and the staff for preserving that standing. Glover had only recently taken over as general manager in March, but the company’s message made clear that the property’s strong culture did not start with her arrival. Instead, the award appeared to recognize a team that had already established a high bar and continued meeting it through a change in leadership.

That matters in a city where lodging reputation can influence more than a single overnight stay. Atchison draws visitors for Benedictine College events, riverfront activities, business travel, sports tournaments and family visits, and each of those trips depends on reliable rooms and consistent service. A hotel that earns an internal IHG award for service and cleanliness helps reinforce Atchison’s image as a place where travelers can expect a well-run stay, whether they are in town for a campus event, a weekend on the river or a work trip.

The recognition also gives the local hospitality sector a marketing advantage at a time when communities compete for visitor spending. IHG connects the Spirit of True Hospitality Award to its Journey to Tomorrow business plan, which makes the honor part of a broader company push around guest experience and standards. In Atchison, that translates into a public vote of confidence in a hotel that serves both tourists and local residents, and it can support future downtown activity by strengthening the city’s pitch as a dependable place to stay.