Otter Tail appraiser credited with de-escalation that saved life

Otter Tail County honored appraiser Todd Finkelson on Jan. 13 for actions county leaders say helped avert a tragedy during a routine property visit. County officials presented Finkelson with a plaque after describing how his calm, compassionate response de-escalated a situation involving a resident who expressed intent to harm themselves with a firearm.

According to county accounts, Finkelson was working in the field when a property owner made alarming statements indicating self-harm. Rather than leave or escalate the encounter, Finkelson engaged the individual in conversation, offered support and understanding, and told them he would contact law enforcement to get help. County officials say his approach kept the person safe until first responders could intervene.

Several weeks after the incident, the person contacted Finkelson to say they were doing well and to express gratitude for what he had done. Chief Deputy Assessor Brandie Hanson and Assessor Heather Jacobson led the presentation recognizing Finkelson’s actions. Jacobson praised his judgment and compassion, saying, “Todd’s response to this crisis was extraordinary. He showed incredible compassion and judgment in a difficult moment. His willingness to stay with someone in crisis and get them the help they needed saved a life. We are very proud of him.”

The episode highlights the reality that county employees who perform routine duties - from property appraisal to road inspections - often find themselves on the front lines of public safety and mental health. For residents, it underscores the value of calm intervention and timely reporting when someone appears in crisis. It also raises policy questions for local government about training, support and protocols for staff who encounter similar situations in the field.

Public safety officials remind residents that help is available: people in crisis can call or text 988, or call 911 in an emergency. For communities in Otter Tail County, where neighbors often check in across lake lots and county roads, knowing these numbers and how to respond can make a difference.

The takeaway? Ordinary county business can turn into life-or-death moments; staying present, contacting professionals, and using crisis resources matters. Our two cents? Keep an eye on your neighbors, save 988 in your phone, and appreciate that local public servants sometimes act as first responders in the quietest corners of the county.