Insurance Systems names Doug Caccese CEO to guide software growth
ISI tapped veteran insurer-operator Doug Caccese as CEO, a move that points to deeper core modernization and tighter integration across policy, claims, billing and AI.
Insurance Systems Inc. named Doug Caccese chief executive officer on July 9, bringing in a leader with more than 30 years in insurance across carriers and insurance technology. Caccese arrives with operating experience at AIG, 21st Century Insurance and Farmers, plus 11 years at Verisk, where he most recently served as co-president of Underwriting Solutions.
The hire matters because ISI is not a point-solution shop. The company has served P&C insurers and MGAs since 1997 and positions its platform as a connected system for policy administration, billing, claims, accounting, reinsurance, analytics, AI-enabled underwriting support and digital engagement. That puts the CEO job squarely in the middle of a modernization agenda that has to work in production, not just in a demo.
ISI’s leadership framed the appointment as a continuation of its investment in ISI Core, ISI AI and ISI Portal, while telling customers they will keep working with the same ISI team. That combination points to a familiar pattern in core-system software: keep the implementation and support motion stable, then add executive depth to push the product farther without breaking the operating model carriers and MGAs already trust.
The roadmap has already given Caccese something concrete to inherit. In November 2025, ISI rebranded ISI Enterprise as ISI Core and rolled out a major update, alongside the launch of ISI AI and the planned debut of ISI Portal. ISI also put a number on the AI product’s early performance, saying submission intake had been validated at 98% accuracy with 55-second submission processing. For buyers, those are the kinds of claims that shift the conversation from abstract “innovation” to workflow speed and data handling.
Caccese’s Verisk background adds a second layer to the appointment. Verisk named him co-president of Underwriting Solutions effective January 16, 2024, and said he would lead domestic underwriting solutions, international underwriting, marketing solutions and underwriting solutions sales. That history suggests ISI wanted a CEO who understands underwriting data, distribution-facing technology and the discipline required to turn those capabilities into usable software.
Casey Kretz is transitioning to chairman as part of the same leadership change, keeping customer relationships and long-term direction in the governance structure. That split, paired with Caccese’s carrier-and-insurtech résumé, signals an ISI that is likely to press harder on core modernization and integration depth rather than chasing a loose collection of add-on tools.
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