Home Depot expands AI tools to speed shopping and project planning
Home Depot said it already has more than a dozen AI tools live, including voice agents that can answer store calls four times faster and still route customers to associates.
Home Depot said on March 30 that it already had more than a dozen AI-powered capabilities in use, with more in development. For store associates, that means more shoppers arriving with a narrower list, a clearer plan and, in many cases, more detailed questions after they have already used digital tools to sort through options.
On January 11, Home Depot expanded its Google Cloud partnership to extend agentic AI tools to homeowners and professional customers through Magic Apron, AI-powered product list builders for pros, and tools meant to improve customer and store support. Angie Brown, the company’s executive vice president and chief information officer, oversees technology strategy, software development, cybersecurity and infrastructure across more than 2,300 retail stores, supply chain facilities, store support centers and online systems.
For pros, the clearest operational payoff has come in estimating and material planning. Home Depot launched Blueprint Takeoffs on November 19, 2025, to help professionals generate faster, more accurate and more cost-effective material lists and estimates from single-family project blueprints. It followed that on March 18, 2026, with Material List Builder AI, another tool aimed at shortening the time between a plan and the order that feeds a jobsite.
The company then moved AI into a place store leaders know well: the phone line. On April 22, 2026, Home Depot introduced AI-powered voice agents for customer calls to U.S. stores. The company said the system can be four times faster and can handle routine tasks such as checking order status, confirming product availability and providing store information, while always offering a direct path to a Home Depot associate.
Shoppers can use an Outdoor Assistant to snap a photo of a plant and get guidance on care, safety and sunlight, and can discover the product catalog in ChatGPT and compare items conversationally. Jordan Broggi, the company’s executive vice president of customer experience and president, online, leads the vision, design and development of new solutions for millions of customers in stores, online or on mobile devices.
Home Depot said in December 2025 that Magic Apron began rolling out late in the prior fiscal year.
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