Monday.com explains notification controls to cut workplace noise

monday.com serves more than 250,000 customers worldwide, and a missed approval or buried mention can ripple across an entire board. Its latest tutorial and support material frame notifications as an execution problem, not a preferences menu: if the right person does not see the right signal at the right time, work stalls.

What monday.com is really trying to fix

In a tutorial video posted Feb. 24, 2025, monday.com says it has “different avenues for notifications” so users get “the updates you need without the distractions you don’t.” In a busy work OS, the problem is rarely that people need more alerts. Teams need a cleaner way to tell the difference between a useful heads-up and a message that can wait.

Notification overload is often a workflow failure in disguise. monday.com’s 2023 survey release found that only 26% of employees agreed they have the tools to streamline work processes, even though they use an average of 10.5 technology tools each month.

Map the alert surfaces before you touch the settings

The most useful way to audit monday.com notifications is to start by listing every place they appear. The tutorial walkthrough covers the update feed, bell icon, board notification settings, global notification settings for desktop, Slack, and email, the monday.com mobile app, and automations that send notifications. Notifications are distributed across several surfaces, not trapped in one inbox.

monday.com support mirrors that structure with separate help articles for Notifications explained, Email notifications, Bell Notifications, Notifications via automations and integrations, and The “I Was Mentioned” Widget. If you are trying to understand why a message reached one device but not another, audit alerts by channel first, then by project, instead of treating all notifications as one blob.

A practical review should start with three buckets:

• the update feed, where informational activity accumulates
• the bell icon and board-level alerts, where time-sensitive items are more visible
• email, Slack, and mobile, where the same event may need to break through when you are away from the board

Separate FYI updates from true blockers

The real task is not turning everything down. It is deciding which updates should stay lightweight and which ones need to interrupt you. If a comment only adds context, it belongs in the feed or a channel people can check on their own time. If a task is waiting on your approval, a handoff, or a response that keeps someone else moving, that is a blocker and it should not be buried under routine chatter.

That is where the bell icon and board notification settings become useful as a triage layer. They help surface the items that need action without forcing every minor edit into the same level of urgency. For product managers, that means clearer workflow design. For engineers, it reduces the risk that a dependency or mention disappears in a stream of low-priority noise. For sales teams, it makes it easier to spot when a deal update or customer request requires a quick reply instead of a casual glance later.

monday.com’s “I Was Mentioned” Widget fits that logic too. Mentions are not all equal, but they often signal a direct dependency or a request for attention.

Fix delivery problems before you blame the user

A lot of notification complaints are not really about volume. They are about delivery. monday.com support has a dedicated article titled “Not receiving emails from monday.com.” Inbox delivery is a recognized issue, not an edge case. A missing email can look like bad behavior from the user side when the notification never arrived or arrived in the wrong place.

That is why email notifications, Slack notifications, and mobile alerts need to be checked as separate paths, not assumed to behave the same way. If a team relies on email for approvals, but critical updates are also mirrored in Slack or the mobile app, one broken path can create a false sense of silence. The fix is not always more notifications. Sometimes it is making sure the channel you trust is actually working.

Why scale makes the noise harder to ignore

The company’s 2024 annual report says it generated $972 million in revenue in FY2024, with 33% year-over-year growth. That kind of growth usually comes with more customers, more workflows, and more surface area where people can misread or miss a message. When a platform expands into more teams and more use cases, notification design becomes part of the product’s reliability story.

That is especially true in hybrid and cross-functional work, where people are not all looking at the same screen at the same time.

A cleaner habit beats alert fatigue

The takeaway is not to spend an afternoon hunting through every setting. It is to build a notification routine that matches how work actually flows. Start by auditing where messages land, decide which ones are informational and which ones are blockers, and use board, bell, email, Slack, mobile, and automation-based alerts with that split in mind.