ServiceNow, Google Cloud push autonomous AI agents, raising stakes for monday.com

ServiceNow and Google Cloud just pushed enterprise AI one step closer to doing the work itself, not just routing it faster. Their partnership is built around agents that can detect, diagnose and resolve problems before customers notice them, a shift that raises the bar for every work-management platform trying to sell into the same operations stack.

The companies said the system will tie together Gemini Enterprise, the ServiceNow AI Platform and BigQuery, with interoperability frameworks such as A2A, A2UI and MCP. That matters because enterprise buyers are no longer asking only for automation; they are asking for automation that can act across networking, retail and IT systems without losing governance or control. For monday.com teams, that changes the product conversation from simple AI features to whether the platform can sit inside a larger, multi-vendor agent fabric.

monday.com has already been moving in that direction. On March 11, the company said external AI agents could sign up, authenticate and operate directly inside its platform, with free sign-up and API access across plans and immediate GraphQL access to boards, items, automations, dashboards and docs. monday.com said those agents can organize projects, update workflows, trigger automations, generate reports and coordinate work across teams. That is a clear signal to product managers and engineers that the workflow future is no longer about one-off copilots, but about agents that can move from task to task inside core business systems.

The company has also been leaning into the idea that its platform is more than a project tracker. monday.com says every product runs on the same AI layer spanning work management, CRM, service and dev, which puts pressure on the company to prove it can remain the control plane as buyers assemble broader operations stacks. The stakes are visible in the numbers: fourth-quarter 2025 revenue was $333.9 million, up 25% year over year, and full-year revenue reached $1.232 billion, up 27%. monday.com said monday vibe was the fastest product to pass $1 million in ARR in company history.

By late 2025, monday.com said it had 110% net dollar retention and 4,281 customers above $50,000 in annual recurring revenue. As of April, the company said it had more than 250,000 customers worldwide. It also launched Agentalent.ai on March 23, a marketplace where enterprises can discover, evaluate and hire AI agents for specific roles, with authentication, authorization and qualification built into the process. Roy Mann said the company sees a future with blended human and AI workforces, and the latest moves from ServiceNow and Google Cloud suggest that vision is moving from pitch deck language into buying criteria.