Intuit cuts 17% of staff as AI reshapes SaaS strategy

Intuit’s decision to cut 17% of its full-time workforce, or nearly 3,000 jobs worldwide, shows that AI-driven restructuring is no longer just a startup move. The TurboTax and QuickBooks maker also lowered its annual revenue forecast for TurboTax and said it expected $300 million to $340 million in restructuring charges as it moves to simplify its organization and concentrate on key bets, including AI.

For SaaS workers, the message is practical: roles tied to duplicated process work, layers of internal coordination and feature maintenance look more exposed than jobs centered on AI product design, automation and measurable customer outcomes. Engineers who can turn model access into real product differentiation are in a stronger position than those shipping AI as a thin add-on. Product managers are being pushed to think harder about packaging, pricing and whether AI changes the business model. Sales teams are hearing more questions about ROI, automation and whether a vendor can keep pace as the market gets more selective.

That matters at monday.com because the company is making its own AI push from a position of scale, not from a defensive crouch. On May 11, monday.com reported first-quarter revenue of $351.3 million, up 24% from a year earlier, and said it had record GAAP and non-GAAP operating income. Eliran Glazer, the company’s chief financial officer, said AI productivity gains inside the company show it can grow revenue without growing headcount in lockstep, a line that captures how tightly product strategy and operating leverage are now linked.

monday.com has also spent the spring recasting its identity around AI. On May 6, the company said it was going all in on AI and called the shift from work management platform to AI Work Platform the biggest change in its history. It said every product runs on the same AI layer and that AI does not just assist, it executes. The company said it served more than 250,000 customers worldwide and had 4,547 customers generating more than $50,000 in annual recurring revenue as of March 31, alongside 3,211 employees.

The comparison with Intuit is not about layoffs at monday.com. It is about what the market is now rewarding: fewer layers, clearer economics and AI features that can change how software is sold and how much work it takes to build and support it. For monday.com’s engineering, product and sales teams, that makes AI a product question, a pricing question and a staffing question at the same time.