KPMG and Microsoft push AI agents from pilots to production

KPMG is moving AI out of the sandbox and into governed production. In a June 9 announcement, the firm said it will use Microsoft Agent 365 to manage, monitor and secure AI agents across its organization and client work, while expanding Microsoft 365 Copilot across a global workforce of more than 276,000 professionals.

The shift matters because it is not being sold as a simple productivity upgrade. Microsoft said the rollout comes two years after KPMG’s initial deployment of Copilot, and KPMG tied the move to its Trusted AI framework, which says trust has to run through the full AI and AI-agent lifecycle, from design and data to deployment, monitoring and assurance. KPMG also launched Workbench in June 2025 as its foundational single AI platform for scaling adoption and control across the global organization, showing that this is part of a longer standardization effort rather than a one-off test.

For monday.com, the signal is hard to miss. Enterprise buyers are increasingly asking for the plumbing around AI, not just the AI itself. At Elevate 2025, monday.com introduced monday agents, a no-code builder for AI-powered specialists, and said customers were already seeing measurable gains. Pepsi cut low-impact work by 30% while still hitting 100% of critical deadlines, and Five9 said it reduced time to revenue by 25% through AI-powered workflows.

That is the same conversation KPMG is now having with Microsoft, just at a larger scale and with more explicit control requirements. monday.com says its AI governance section gives admins one place to manage and monitor AI across an account, including AI permissions, credit usage and usage limits. Those permissions are available on the Enterprise plan, which fits the market reality KPMG is signaling: if AI agents are going to touch real workflows, finance teams, security teams and IT admins want to know who can use them, what they can do and how usage is tracked.

The commercial backdrop also shows how far upmarket monday.com has moved. The company says it serves more than 250,000 customers worldwide, and in its February 2026 results it said customers with more than $50,000 in ARR represented 41% of total ARR. For product teams, that means governance and auditability are no longer side features. For sales, they are part of the pitch. For engineers, they are becoming table stakes for any AI system that hopes to live inside the enterprise.