Monday.com pushes AI voice agents as nonstop sales support

monday.com is moving AI from a support layer into the sales front line, pushing voice agents that can qualify leads, handle objections and book demos while human reps focus on closing. The company’s message is blunt: if an AI can answer immediately, update the deal record and keep a prospect moving, sales teams can capture more pipeline without adding headcount.

That framing fits a broader product shift the company showed at its Elevate 2025 customer conference on September 17, 2025, when it introduced monday agents, announced the full availability of monday magic, monday vibe and monday sidekick, and launched monday campaigns inside monday CRM. monday.com says more than 250,000 customers worldwide now use its platform, and it has been recasting itself as an AI work platform rather than only a work management vendor.

The revenue backdrop helps explain why the company is leaning hard into sales automation. In the first quarter of 2025, monday.com reported revenue of $282.3 million, up 30% year over year, with net dollar retention at 112% and 117% for customers with more than $100,000 in annual recurring revenue. In the fourth quarter of 2025, revenue reached $333.9 million, up 25% year over year, and full-year revenue hit $1.232 billion, up 27% year over year. The company also said customers with more than $50,000 in ARR represented 41% of total ARR in the fourth quarter and that it posted record net adds of customers above $100,000 in ARR.

For monday.com’s sales and product teams, the AI calling push is less about novelty than execution. The company’s outbound-calling materials repeatedly stress the same operational pieces: real-time CRM sync, automated call logging, workflow automation and clean human handoffs. If those layers work, an AI voice agent can run the repetitive first touch around the clock and hand a rep a warmer, better-documented opportunity. If they do not, the promise turns into more automated noise.

That tension is what gives the story its competitive edge. Five9’s 2025 customer-experience research, based on a survey of more than 1,000 global consumers, found that 72% of customers embrace AI support, but it also underscored the need to balance speed with empathy. monday.com is trying to thread that needle by positioning the agent as an opener, not a closer, with humans still owning the relationship-driven part of the sale.

The strategy also builds on monday.com’s credibility in its core market. Gartner named the company a Leader in its 2025 Magic Quadrant for Adaptive Project Management and Reporting for the fourth consecutive year. That gives monday.com a base to push beyond project tracking and into revenue workflows, where the next fight is not just about managing work, but about executing it faster than rivals.